goy9's Privacy Policy

Please read this privacy policy carefully before using the goy9 platform. By registering with goy9 or using its services, you are considered to have agreed to the terms of this policy. We take your privacy very seriously and always work to protect your information.

This privacy policy sets out how information collected through the goy9 platform (website, mobile version, and all related services) is used and managed.

What This Policy Contains

• Details of Information Collected
• How Information Is Collected
• Purpose of Using Information
• Sharing Information with Third Parties
• Cookies and Tracking
• Data Storage and Security
• Your Rights
• Protection of Minors
• Changes to the Policy
• Contact

1What Information We Collect

During registration and use of the goy9 platform, we may collect various types of information as listed below. This collection is entirely lawful, transparent, and essential for operating the service.

1.1 Personal Identity Information

• Full name and date of birth
• National ID number or passport details (for age verification)
• Residential address
• Active email address
• Mobile number

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction date, amount, and method

1.3 Gaming Activity Information

• Play history and preferred game categories
• Bet amounts and outcomes
• Records of bonus and promotion use
• Account login times and session information

1.4 Technical Information

• IP address and device type
• Browser type and operating system
• Cookie identifiers
• Page visits and navigation patterns

2How Information Is Collected

goy9 collects your information through the following methods:

2.1 Information You Provide Directly

We store information you provide yourself when filling out the registration form, during the identity verification process (KYC), when contacting customer support, and while using our services.

2.2 Automatically Collected Information

When you visit our website or use the platform, certain information is automatically collected through cookies, log files, and similar technologies. This includes device information, browsing behaviour, and connection-related data.

2.3 Through Third Parties

On occasion, limited information may be received from trusted third parties such as identity verification agencies, fraud prevention services, and payment processors. This information is used solely for the purposes of identity verification and financial security.

3Purpose of Using Information

goy9 uses collected information for the following lawful purposes:

3.1 Account Management

• Completing the registration process and keeping the account active
• Ensuring age verification (enforcing the 21+ policy)
• Completing identity verification and the KYC process
• Login security and preventing unauthorised access

3.2 Managing Financial Services

• Processing deposit and withdrawal transactions
• Preventing financial fraud and money laundering (AML)
• Ensuring bonuses and promotions are correctly awarded
• Assisting in the resolution of financial disputes

3.3 Improving Customer Service

• Providing support in Bengali via live chat
• Resolving technical issues
• Conducting research to improve the user experience
• Sending important notifications and updates

3.4 Responsible Gaming

• Identifying and preventing problematic gaming behaviour
• Managing self-exclusion and limit-setting features
• Providing information related to responsible gaming

3.5 Meeting Legal Obligations

Information may be stored and used to comply with applicable laws and regulations, in response to requests from regulatory authorities, and in support of legal proceedings.

4Sharing Information with Third Parties

goy9 does not sell your personal information to third parties. However, specific information may be shared in the limited circumstances below:

4.1 Payment Processors

The minimum information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of transaction verification.

4.2 Identity Verification Services

Limited information may be shared with authorised third-party identity verification services to complete the KYC (Know Your Customer) process in accordance with applicable law.

4.3 Legal Obligations

We may be required to disclose information to comply with court orders, legitimate requests from government agencies, or the requirements of applicable law. Where legally permissible, we will make every effort to notify you in advance of any such disclosure.

4.4 Game Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, and Spribe may process certain technical information to operate their services. However, your financial or identity information is not sent to them.

5Cookies and Tracking Technologies

Cookies and similar tracking technologies are used to ensure the proper functioning of the goy9 platform and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining login sessions, security verification, and basic navigation. Without them, the platform cannot function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings — for example, language preferences and personalised display settings.

5.3 Analytical Cookies

Anonymous data is collected to analyse platform usage and improve the service. It is not possible to directly identify any individual from this information.

5.4 Cookie Controls

You can disable most cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working.

6Data Storage and Security

Protecting your information is one of our top priorities. goy9 uses industry-standard security practices.

6.1 Encryption and Security Measures

• All data transmission is secured with SSL/TLS encryption
• Stored information is kept in encrypted form
• Two-factor authentication is available
• Regular security audits and updates are carried out
• Firewall and monitoring systems to prevent unauthorised access

6.2 Data Retention Period

Your information is stored for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period to meet legal, financial, and regulatory obligations. Once that period ends, information is securely deleted or anonymised.

6.3 Steps in the Event of a Data Breach

If a data security breach occurs that affects your information, you will be notified as quickly as possible in accordance with applicable law. We will take the necessary remedial action immediately.

7Your Rights

As a user of the goy9 platform, you have the following rights regarding your own information:

7.1 Right to Access Information

You may request a summary of your personal information stored with us at any time. We will provide this information to you within a reasonable time.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly in your account settings; for the rest, please contact customer support.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing dispute resolution, or other legitimate reasons.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. After receiving your objection, we will take action within a reasonable time.

7.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact our customer service team via 24/7 live chat or email. After verifying your identity, we will process your request as quickly as possible.

8Protection of Minors

goy9 is a responsible online gaming platform. We strictly restrict access to individuals under the age of 21.

8.1 Age Verification Process

Age verification is carried out at the time of registration and, where necessary, at any stage of account management. We never intentionally collect information from individuals under the age of 21.

8.2 If a Minor's Information Is Identified

If it comes to our attention that a person is under the age of 21, the relevant account will be closed immediately and all collected data will be securely deleted.

10Policy Changes

goy9 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A notification will be displayed when you log in to the platform
• The date of the latest update will be noted on this page

Continuing to use the platform after receiving notice of changes will be considered your acceptance of the new policy terms. For significant changes, your active consent may be sought before they take effect.